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Order Status
How do I know you received my order?
  After your online order is complete, you will receive an automated email confirming your order. If you do not receive any email, please give us a call to make sure your order will be processed correctly. Your order may not have gone through or you may have entered the wrong email address and it could be in our system but the confirmation could not be emailed to you.
How long does it take to process orders?
  If your order does not include printing services, your order is processed and shipped the next business day. You will receive an email with tracking from our website and also an email with tracking from UPS if your order was shipped with UPS.
How can I cancel my order?
  If your order has not shipped yet or has not printed yet (if you order printing services), please call us to cancel your order. If your order has shipped or you have ordered printing services and your order has printed, you cannot cancel your order.

You can also
reply to the email confirmation you received that you would like to cancel the order or send us a direct email to sales@display-wholesale.com and reference your order number.
Has my order shipped?
  On the website, visit the Order Status page at the bottom of the page. Enter your order confirmation number and the status of your order will be shown.
How do I change quantities?
  If your order has not shipped, you can call us to change quantities. If your order has shipped, you will need to place a new order for the added quantities.
My order never arrived.
  Please check the Order Status. Enter your order confirmation number and track your order if it was shipped UPS. UPS tracking will show you the status of your shipment. If you package is lost or there is an exception, please give us a call.
My order arrived damaged/defective or missing parts.
  Call us within 2 business days to notify us. Please take a picture of the item[s] received and also take a picture of the shipping label on the exterior of the box, we are specifically looks for written initials on the box. Email this to us at sales@display-wholesale.com please reference the order number. Once we receive the email we will reply back to you and provide you with a resolution.
I received the wrong product.
  We apologize for the inconvenience, please take a picture of the item[s] received and also take a picture of the shipping label on the exterior of the box, we are specifically looks for written initials on the box. Email this to us at sales@display-wholesale.com please reference the order number. Once we receive the email we will reply back to you and provide you with a resolution.
How do I return my product?
  Call us within 7 business days of receipt of product(s) for refund. After 7 business days, no refunds can be processed. Please refer to Returns & Exchanges for more information. We charge a 15% restocking fee on refunds and shipping charges are NON- refundable.